w565 Privacy Policy

w565 is an internationally licensed online casino and sports betting platform operating at w565.ws. We provide Pakistani players with access to casino games, live cricket betting, slot titles, bingo products, and related gaming services, all denominated in Pakistani Rupees (PKR).

For the purposes of this Privacy Policy, w565 acts as the data controller in respect of personal data collected from players registered on the w565 platform. Our designated point of contact for all data privacy matters is [email protected].

This Privacy Policy applies to all personal data collected through the w565 website, mobile-optimised site, live chat function, email correspondence, and any other channel through which you interact with w565.

w565 collects personal data in two principal ways: information you provide directly, and information we collect automatically when you use the platform.

Information you provide directly:

• Full legal name as it appears on your CNIC or passport
• Pakistani CNIC number or equivalent government-issued identification number
• Date of birth (used to verify the 21+ age requirement)
• Registered mobile number (used for account security and JazzCash / EasyPaisa payment references)
• Email address
• City and province of residence within Pakistan (e.g., Karachi, Lahore, Islamabad, Faisalabad, Peshawar)
• Bank account title and account number where bank transfers are used
• Documents submitted for KYC verification, including CNIC copies, proof of address, and payment method ownership evidence

Information we collect automatically:

• IP address and approximate geolocation derived from IP
• Device identifiers, operating system version, and browser type
• Session timestamps, page navigation patterns, and feature usage data
• Game round data including bet amounts in PKR, game titles selected, and session duration
• Cookie and local storage identifiers as described in Section 6

w565 uses your personal data for the following specific purposes:

• Account Management: To create, verify, and maintain your w565 player account, including authenticating your identity at login and communicating important account notices.
• Age Verification: To confirm that you are aged 21 or above before permitting access to real-money gaming features, as required by our licensing obligations.
• Payment Processing: To facilitate PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20, and retail cash channels.
• KYC & Compliance: To fulfil Know Your Customer obligations, anti-money-laundering screening, and fraud prevention requirements under our international gaming licence.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, administer deposit limits, and process self-exclusion requests.
• Customer Support: To investigate and resolve account queries, payment disputes, and complaints submitted via live chat or email.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the w565 player experience.
• Marketing (with consent): To send promotional offers, bonus notifications, and PSL / cricket betting updates where you have not opted out of marketing communications.
• Security: To detect and investigate suspicious activity, duplicate accounts, bonus abuse, and unauthorised access attempts.

w565 processes personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and w565 — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML screening, and gaming licence conditions.
• Legitimate Interests: Processing carried out for the legitimate business interests of w565, including fraud prevention, platform security, duplicate account detection, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

w565 does not sell, rent, or trade your personal data to any third party. We share personal data only in the limited circumstances described below:

• Payment Processors: Transaction reference data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay solely to process your deposits and withdrawals. Each processor is bound by its own privacy and data security obligations.
• KYC & AML Providers: Identity documents and verification data may be shared with licensed third-party KYC verification service providers engaged by w565 to fulfil its compliance obligations.
• Game Providers: Where games are provided by third-party studio partners, limited technical session data (not financial or identity data) may be passed to the game provider to initialise and authenticate game sessions.
• Licensing Authority: w565 may be required to disclose player data to its gaming licensing authority as part of regulatory reporting or in connection with the investigation of a complaint or dispute.
• Law Enforcement: Where required by applicable law or a valid court order, w565 may disclose personal data to law enforcement or other governmental authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of w565's assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

w565 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the w565 website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, CSRF protection tokens, and security identifiers. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Used to collect anonymised data on how players navigate the platform, which pages load most slowly, and where errors occur. This data is used exclusively for platform improvement.
• Functional Cookies: Used to remember your preferences such as language settings, game lobby filters, and responsible gaming tool configurations.
• Responsible Gaming Cookies: Used to track session duration, enforce deposit limit rules, and deliver session time reminder notifications.

w565 does not use third-party advertising or retargeting cookies. You may adjust cookie preferences through your browser settings, however disabling strictly necessary cookies will prevent you from logging in to your account.

w565 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, taking into account our legal and regulatory obligations under applicable gaming licence conditions.

• Active Account Data: Retained for the duration of your account's active status plus a minimum post-closure period as required by our licence obligations.
• KYC Documents: Retained for a minimum of five years following account closure, consistent with standard anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five years following each transaction date for audit and compliance purposes.
• Support Communications: Chat transcripts and email correspondence are retained for up to three years following resolution of the relevant query or complaint.
• Marketing Preferences: Records of your marketing opt-out are retained indefinitely to ensure we do not contact you following a withdrawal of consent.

At the end of applicable retention periods, personal data is securely and permanently deleted or anonymised in a manner that prevents re-identification.

w565 implements a layered security architecture to protect player data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmission between player devices and w565 servers
• Password hashing using industry-standard one-way algorithms — w565 staff cannot read your password in plain text
• Two-factor authentication available on all player accounts for additional login security
• Role-based access controls ensuring that staff access to personal data is limited to what is strictly necessary for their role
• KYC document storage in isolated, encrypted repositories with dedicated access audit logging
• Regular internal security reviews and third-party penetration testing
• Automated anomaly detection to identify and flag unusual login patterns or account access from unfamiliar devices

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, w565 will notify the relevant regulatory authority and affected players in accordance with the notification obligations under our licensing framework.

As an internationally licensed platform, w565 may process and store personal data on servers located outside Pakistan. Where personal data is transferred to servers or processors in other jurisdictions, w565 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to the protections described in this policy.

Safeguards used for international transfers include contractual data processing agreements with all third-party processors, requiring them to implement equivalent security and confidentiality standards. w565 does not transfer personal data to processors in jurisdictions known to have inadequate data protection standards without such contractual safeguards in place.

The w565 platform is strictly for individuals aged 21 years and above. w565 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If w565 becomes aware that personal data has been collected from an individual who is under 21 years of age, the relevant account will be immediately suspended, all real-money balances will be placed on hold pending investigation, and the personal data of the underage individual will be securely deleted in accordance with our data retention procedures.

If you believe that a minor has registered an account on w565, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

As a w565 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered mobile number and a description of your request. We will respond within 30 calendar days.

• Access: You may request a copy of the personal data we hold about you in a structured, commonly used, machine-readable format.
• Correction: You may ask us to correct inaccurate personal data or complete incomplete personal data held in your account.
• Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Restriction: You may ask us to pause processing of your personal data in specific circumstances, such as while you contest the accuracy of data we hold.
• Portability: You may request your personal data in a portable format to transfer to another service provider.
• Objection: You may object to processing of your personal data for direct marketing purposes at any time with immediate effect.
• Withdraw Consent : Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

With your consent, w565 may send you promotional communications including bonus offers, free spin promotions, PSL cricket betting updates, and platform announcements via SMS, email, or push notification.

You may opt out of marketing communications at any time by:

• Navigating to Account Settings > Notifications and toggling off marketing communications
• Clicking the unsubscribe link included in any marketing email sent by w565
• Contacting our support team at [email protected] and requesting removal from all marketing lists

Following an opt-out request, w565 will suppress all marketing communications within 24 hours. Note that transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — are not marketing communications and cannot be opted out of while your account remains active, as they are necessary for the operation of your account.

If you have self-excluded from w565, all marketing communications are automatically suppressed and will not be reinstated unless and until a formal self-exclusion reversal is processed in accordance with our Responsible Gaming policy.

w565 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Display a notice on the w565 platform homepage for a minimum of 14 days following publication of the revised policy
• Send a notification to your registered email address where the changes materially affect your rights or how your data is processed

Your continued use of the w565 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised policy, you should cease using the platform and contact support to request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how w565 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data w565 holds about you, please contact our Data Privacy team using the details below:

• Email: [email protected]
• Subject Line: Privacy Request — [Your Registered Mobile Number]
• Response Time: Within 30 calendar days of receipt

We are committed to working with you to resolve any privacy concern in a fair and timely manner. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or gaming regulatory body under whose jurisdiction w565 operates.